IT Contact Centre Specialist
Location: Leeds
Start Date: ASAP
Duration: 3 Month Rolling
Day Rate: £220 per day

Allied Resource are currently recruiting for a Contact Centre Specialist to work for a fantastic IT / Technology company, that are in the Forbes Global Digital 100 List. We are looking for candidates with Unified Communications or Voice professional experience, to maintain and improve the function of a contact centre in Leeds.

Our customer is looking for the following questions to be answered in detail by the successful candidate:

1. Explain your current call flow for Contact Centre Setup?
2. The call is not landing on the Agent - Explain Why?
3. What parameters will you test / check in ICM call Manager testing (DR Testing)?

Must Have:

- Experience in using Visio diagrams to script call flows
- Certification in one or more of the following: UCCE / UCCX/ IVR call flow / CCVP
- Knowledge and experience testing IVR and ICM
- Knowledge and experience with Agent logins such as Finesse
- E2E functional testing of CISCO Contact Centre, Egain and Finesse
- One Cloud Contact knowledge or testing of calls / Call recording

If you are interested in this position, or can recommend anyone else, please contact Ross Teasdale at Allied Resource Recruitment on 0203 974 7335.