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Service Desk Coordinator

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Service Desk Coordinator

  • Location:


  • Sector:


  • Salary:

    £22k - 24k per year

  • Contact:

    Ross Teasdale

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


Support Desk Coordinator
Location: Runcorn
Start date: ASAP
Job Type: Permanent

Allied Resource are currently recruiting for an Aspiring IT Professional for a Service Desk Coordinator role located in Runcorn, Cheshire. The successful candidate will be a part of a team of Service Desk coordinators providing 1st line support to multiple customers. The company offers fantastic career progression opportunities alongside a great benefits package.


- Full life cycle of support calls and contributing to new support agreements.
- Responsible for the allocation and management of incidents to field engineers.
- Maintaining customer awareness and progress of nominated incidents.
- Allocation of Fault Calls to Field Engineers within a pre-defined geographic area.
- Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments
- Utilising bespoke software to raise Risk Assessment and Method Statements for engineer visits.
- Effective utilisation of Logistics resources to meet cost targets.
- Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution.
- Report Writing within the timescales to meet contract objectives.

Must Have:

- Strong interest or previous experience in a career within the IT sector.
- Fully competent with computing systems
- Highly organised with great communications skills.
- Ability to work to quick deadlines.
- Ability to work within a fast-paced environment.

If you are interested in this position, or can recommend anyone else, please contact James Wilcox from Allied Resource Recruitment on 0203 005 2823.

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We are Hiring - Join Our Team!

Are you interested in a career in the Recruitment Industry? Do you want to be part of an organisation that values their staff and provides them with the opportunity to maximise their earning potential with fantastic commission structures? If you have answered Yes, then we want you!

We are looking for hardworking, friendly and highly motivated individuals that want to start a career in recruitment, or progress within the industry. All levels of experience are welcome to apply. If you are interested, or you would like to find out more, please contact us directly on 0203 002 2211 or send your CV to