Banner Default Image

2nd line IT Support Technician

Back to job search

2nd line IT Support Technician

  • Location:

    Colchester

  • Salary:

    £35,000

  • Contact:

    Ross Teasdale

  • Contact email:

    ross.teasdale@alliedresource.com

  • Contact phone:

    0203 002 2211

  • Published:

    about 2 months ago

  • Expiry date:

    2024-05-02

  • Startdate:

    ASAP

2nd line IT Support Technician
Location: Colchester
Start date: ASAP
Job Type: Permanent
Salary: £35,000 per annum + vehicle

Allied Resource are currently recruiting a 2nd line support Engineer with strong knowledge of Microsoft 365 package to work for one of the UK’s leading independent providers of IT infrastructure services. Reporting to the Service Manager, you will act as a technical resource within the IT department and play a key role in implementing projects and helping maintain existing customer base.

Responsibilities:
- Installation, configuration, maintenance, and support of infrastructure and systems
- Offer expertise within the team for the resolution of all technical incidents and problems.
- Make a significant contribution in delivering continual tangible and measurable benefits and value in terms of improving customer service & satisfaction and operational efficiency, whilst reducing risk and operational costs to minimal levels.
- Proactively identify opportunities and create and deliver robust business case proposals to the team Manager to improve reliability, stability, and efficiency.
- Instigate and orchestrate changes to infrastructure and systems, in line with change control processes.
- Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business-as-usual operations.
- Support, coach, and mentor the more junior members of the team, leading by example.
- Contribute with ideas and suggestions on continuous service improvement.
- Develop, produce and maintain IT documentation and follow IT procedures as required.

Must Have:
- Microsoft Server technologies MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Remote Desktop
- Virtualisation technologies VMware ESX Server, Hyper-V
- Server Hardware: HPE & Dell Servers.
- vSphere, HA, Citrix XenApp
- Microsoft Azure, Office 365
- Backup/Archiving technologies Veeam Backup and Replication
- Server Networking including TCP/IP, DNS, WINS, DHCP
- Scripting knowledge (PowerShell)
- Disaster Recovery, Replication and Recovery services
- Experience supporting SME / Enterprise level infrastructures
- Strong experience of incident and problem management including 3rd party service providers.
- Solid operational understanding of service management standards and tools ITIL V3 Foundation qualified.

If you are interested in this position, or can recommend anyone else, please contact Josh Wright from Allied Resource Recruitment on 0203 002 2217.

Banner Default Image

We are Hiring - Join Our Team!

Are you interested in a career in the Recruitment Industry? Do you want to be part of an organisation that values their staff and provides them with the opportunity to maximise their earning potential with fantastic commission structures? If you have answered Yes, then we want you!

We are looking for hardworking, friendly and highly motivated individuals that want to start a career in recruitment, or progress within the industry. All levels of experience are welcome to apply. If you are interested, or you would like to find out more, please contact us directly on 0203 002 2211 or send your CV to careers@alliedresource.com