Allied Resource are a global recruitment specialist, providing bespoke solutions on a permanent or contract basis, for clients and candidates within the Telecoms / IT sectors. Our distinct and personalised approach to recruitment has led us to successfully securing, matching and advancing careers all over the world.
Leeds, West Yorkshire
IT Contact Centre Specialist Location: Leeds Start Date: ASAP Duration: 3 Month Rolling Day Rate: £220 per day Allied Resource are currently recruiting for a Contact Centre Specialist to work for a fantastic IT / Technology company, that are in the Forbes Global Digital 100 List. We are looking for candidates with Unified Communications or Voice professional experience, to maintain and improve the function of a contact centre in Leeds. Our customer is looking for the following questions to be answered in detail by the successful candidate: 1. Explain your current call flow for Contact Centre Setup? 2. The call is not landing on the Agent - Explain Why? 3. What parameters will you test / check in ICM call Manager testing (DR Testing)? Must Have: - Experience in using Visio diagrams to script call flows - Certification in one or more of the following: UCCE / UCCX/ IVR call flow / CCVP - Knowledge and experience testing IVR and ICM - Knowledge and experience with Agent logins such as Finesse - E2E functional testing of CISCO Contact Centre, Egain and Finesse - One Cloud Contact knowledge or testing of calls / Call recording If you are interested in this position, or can recommend anyone else, please contact Ross Teasdale at Allied Resource Recruitment on 0203 974 7335.
Senior IP Network Engineer Location: United States Start Date: New Year Duration: Permanent Salary: £90,000 - £110,000 per annum + Flight Allowance + Accommodation Allied Resource are currently recruiting for a Senior IP Engineer to relocate to the US to work for a fantastic Telecommunications company. Successful candidates will be responsible for the management, build and support of the companies mobile and fixed network infrastructure. Reporting to the Head of IP, you will join an excellent team within the company, offering clear career progression and good benefits. Responsibilities: - Administration of the IP/MPLS network infrastructure Plan and implement software updates, audit network security and maintain hardware and software integrity. - Administration of the mobile packet backbone network, RAN backhaul, CGN, Gi/SGi-Fw and GTP-fw. - Complete periodic network maintenance when required and respond to network incidents to ensure 24/7 operation. - Successfully deal with any customer queries or complaints, process fault tickets accordingly. - Lead the team on the integrated MPLS network infrastructure supporting, fixed and mobile, data services. - Manage international capacity, private ISP peering policies and inter-AS MPLS L2/L3 VPNs and services. - Administration of MLDP-based mVPN architecture and maintain uninterrupted IPTV service integrity and failover mechanism. Must Have: - Degree in one of the following disciplines: Electronics Engineering, Computer Science, Electrical Engineering, Telecommunication or equivalent technical competence. - Experience in a senior operational IP/MPLS networking role, preferably working with a Service Provider. Hands on experience is key. - CCNP Certified or equivalent, with relevant work experience. - CCIE RS/SP lab certification. - Linux Server administration experience including scripting languages (Perl, Python, bash). - Capable to articulate and present timely technical feedback to manager and peers If you are interested in this position, or can recommend anyone else, please contact Amy Hodges at Allied Resource Recruitment on 0203 911 9394.
Operations Manager - Power Location: Caribbean Job Type: Permanent or Fixed Term Contract Start date: ASAP Salary: $4,000(USD) per month + $1,000 Bonus + Flights & Accommodation covered Allied Resource are currently recruiting for an Operations Manager to work in the Caribbean for a fantastic Utilities / Telecommunication company. Working in the Power & Environment division, the successful candidate will be responsible for processes related to the delivery of power on site and environmental maintenance. Looking for candidates to relocate to the Caribbean, the company will make this a smooth transition for you, providing accommodation and everything needed to move. They will also provide flights home if needed. Responsibilities: - Create and implement standard operating procedures to support the P&E services for the business. - Implement KPI's for the management team. - Ensure that all reporting is streamlined and completed on a regular basis. - Manage various suppliers and ensure compliance. - Conduct regular meetings with the customer to review performance. - Make sure that P&E teams are fully equipped with test equipment and tools needed to complete the work effectively. - Manage all phases of project management and evaluation. - Become a key contact for the customer, resolving any issues or project queries effectively. Must have - Degree educated, preferably in Electrical Engineering or similar. - 10 years management experience within the Telecoms / Utilities industry. - Vendor/supplier management experience. - French speaking would be a bonus. If you are interested in this position, or can recommend anyone else, please contact Amy Hodges from Allied Resource Recruitment on 0203 911 9394
Manchester, Greater Manchester
Quantity Surveyor / Contracts Manager - Telecoms Location: Manchester Duration: 6 month rolling contract Day Rate: Â£280 - Â£300 per day Allied Resource are currently recruiting for an experienced QS / Contracts Manager who will be responsible for the cost & value reporting of Fixed Line Telecoms projects for a fantastic organisation. Key responsibilities will include procurement of materials and suppliers, as well as the day to day commercial management of the project. Provide key inputs into the negotiation & resolution of commercial claims. Maintenance of the change Control process and financial risk management. Maintain compliance with the conditions of the contract, company policies and ensure it is carried out in a correct manner. It is essential that you have a good understanding and working knowledge of the Telecom sector or other Utility sectors and experience of working in a fast-paced environment Must Have: - Experience working in the Telecommunications industry - Ideally HNC or Degree qualified in Quantity Surveying or similar discipline.