​Technical Service Desk
Location: Buckinghamshire
Start date: ASAP
Job Type: Permanent
Salary: £40,000 - £45,000 per annum

Allied Resource are currently recruiting for a Technical Service Desk opportunity for one of our clients based in Buckinghamshire.

Responsibilities:
- Provide 1st line technical support to our clients, service engineering team and customer service desk.
- Make and receive calls to high end customers, working towards a good relationship with regular customers always empathising and finding a solution as quickly as possible.
- Provide technical support to the Service & Support Director for Sales activity.
- Investigate reported faults, assess, and liaise with service engineers and team for follow up.
- Provide telephone and remote support.
- Work with technical teams to ensure an open and collaborative approach that deliver fast solutions to our service clients.
- Ensure that record keeping is at its best and up to date, creation of systems to enter, store and easily access technical data.
- Manage supplier relationships for tech support, returns, repairs and specification of parts.
- Proactively monitor technical requirements on client sites and potential new clients, make Service & Support Director and team aware of any specific support requirements or areas to focus on/be mindful of.
- Maintain an awareness of, and compliance with, the company’s quality, environmental and Health and Safety policies.
- Take a proactive approach to our support model and suggest/implement changes as required to aid our growth.

Must Have:
- Minimum 5 years technical Audio Visual experience.
- Crestron and AMX installation/set-up experience.
- IT systems and network engineering/technical experience
- Video Conferencing engineering/technical experience

If you are interested in this position, or can recommend anyone else, please contact Josh Wright from Allied Resource Recruitment on 0203 002 2217.