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Technical Service Desk

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Technical Service Desk

  • Location:

    Buckinghamshire

  • Salary:

    £40,000 - £45,000

  • Contact:

    Ross Teasdale

  • Contact email:

    ross.teasdale@alliedresource.com

  • Contact phone:

    0203 002 2211

  • Published:

    about 2 months ago

  • Expiry date:

    2024-05-04

  • Startdate:

    ASAP

Technical Service Desk
Location: Buckinghamshire
Start date: ASAP
Job Type: Permanent
Salary: £40,000 - £45,000 per annum

Allied Resource are currently recruiting for a Technical Service Desk opportunity for one of our clients based in Buckinghamshire.

Responsibilities:
- Provide 1st line technical support to our clients, service engineering team and customer service desk.
- Make and receive calls to high end customers, working towards a good relationship with regular customers always empathising and finding a solution as quickly as possible.
- Provide technical support to the Service & Support Director for Sales activity.
- Investigate reported faults, assess, and liaise with service engineers and team for follow up.
- Provide telephone and remote support.
- Work with technical teams to ensure an open and collaborative approach that deliver fast solutions to our service clients.
- Ensure that record keeping is at its best and up to date, creation of systems to enter, store and easily access technical data.
- Manage supplier relationships for tech support, returns, repairs and specification of parts.
- Proactively monitor technical requirements on client sites and potential new clients, make Service & Support Director and team aware of any specific support requirements or areas to focus on/be mindful of.
- Maintain an awareness of, and compliance with, the company’s quality, environmental and Health and Safety policies.
- Take a proactive approach to our support model and suggest/implement changes as required to aid our growth.

Must Have:
- Minimum 5 years technical Audio Visual experience.
- Crestron and AMX installation/set-up experience.
- IT systems and network engineering/technical experience
- Video Conferencing engineering/technical experience

If you are interested in this position, or can recommend anyone else, please contact Josh Wright from Allied Resource Recruitment on 0203 002 2217.

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We are Hiring - Join Our Team!

Are you interested in a career in the Recruitment Industry? Do you want to be part of an organisation that values their staff and provides them with the opportunity to maximise their earning potential with fantastic commission structures? If you have answered Yes, then we want you!

We are looking for hardworking, friendly and highly motivated individuals that want to start a career in recruitment, or progress within the industry. All levels of experience are welcome to apply. If you are interested, or you would like to find out more, please contact us directly on 0203 002 2211 or send your CV to careers@alliedresource.com